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The Item Is Not Working

It’s important to keep in mind that there is often a difference between an item that is broken verses an error message.

Error messages could be related to an incorrect setup, configuration or software and as a result the item is not working.

If you are having a problem with an item, we really encourage you to read and search our FAQ articles here.

Read the Installation Guide or Help Documentation for the purchase item.

If you are not able to find the answer to your question or unable to locate the Installation Guide or Help Documentation, or submit support ticket to our system.